The hotel industry is getting increasingly digitalized. To cope with the guests’ increasing demand for digital solutions, hotels have to beat new paths. Many hotel owners as of yet don’t see the necessity for the digitalization of their hotels. This makes it even more important, to implement digital solutions and to grow with the digital world and this way be ahead of the competition.
A way of implementing this is the Kameha App, that was developed in cooperation of BHM Media Solutions GmbH and the Kameha Grand Bonn. This innovative app offers a number of features for the guests, that can make the guest’s stay even more comfortable and offer special experiences for him. With the Kameha App the guest is able to digitally get to know the hotel better. The guest can get infomation on offers from the SPA, events or restaurant, can give feedback directly to the management or book the next stay at the hotel with just one click. The Kameha App developed by BHM Media Solutions GmbH is offering the following features:
Directory: The directory makes every information regarding the Kameha Grand quickly accessable. The guest can get information on the hotel’s services and his room, the opening hours and the restaurant’s menu, as well as ventures and services in the area.
Booking: If the customer finds some interesting offered by the hotel, he/she can book his very own special hotel experience in the menu “Book”
Team: Here the guest can get to know the Kameha team and the contact persons of the different departments.
Guest Service: The Guest Service provides the guest with the opportunity, to directly express his wishes. If he/she needs for example more towels or wants to call a taxi, he/she can directly communicate his/her request and the team can immediately repond to this.
Events: Brunch, sushi course, kitchen party, “Crime Dinners” and much more – the guest can find extraordinary events and special gourmet moments in the event calendar.
Restaurant: If the guest is still deciding on which restaurant to visit in the evening, he/she can get inspired by the different opportunities and have a look at the whole menu.
SPA: If the guest wants to get pampered by the hotel’s SPA team, he/she can find many wellness products offering exactly the relaxation he desires.
iFeedback®: If the guest wants to rate the service of the hotel, he/she can provide his feedback to the chosen aspects via smartphone at any time.
Social Media: Here the guest can get current news on the hotel and use the oportunity to share his experience and personal stories with the hotel.
Contact: The “Just for You” service of the hotel is the guests’ contact with every matter. Here, the team can be directly contacted via phone or mail.