More about iFEEDBACK ®
Welcome to BHM MEDIA SOLUTIONS
Development and operation of IT-platforms and mobile applications
Our success is due to our customers
- Personal counseling and concept development
- Operation of established platform (a.o. iFeedback®)
- Individual development of solutions
- Technical implementation and support
- Long-term professional experience
- Know-how from different sectors
- Internationally approved partner network
- Cooperation with the BHM GROUP’s companies
Especially lately we received some hard comments, which of course are painful at first, but are invaluable for us (especially the management), because we never would have realized these perceptions of our guests. This way we can steer our operative processes much more targeted und optimize them. As said before, we feel the collaboration with iFeedback® and the iFeedback® team as extremely pleasant and have the feeling that we are in good hands. Keep it up.
In the six months we have been using iFeedback®, we realized, that our customers’ satisfaction was considerably decreasing especially in the rush hour and we gave our shift foremen far too many administrative tasks at that time. We changed this, charged our shift foremen with more service related work and achieved a much higher customer satisfaction again. This increase in customer satisfaction lead to us being able to increase our sales by 8-12%.